CUSTOMER
CARE
Here are answers to a few frequently asked questions,
along with our additional product recommendations.
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PRODUCT RECOMMENDATIONS
FAQ
Can I steam with an IUD?
Yes. We simply start clients with IUD's on a lower temperature setting to ensure comfort.
Do I need to shave or wax?
Shaving or waxing IS NOT required prior to your appointment; however, if you would like to do so, we recommend shaving or waxing a day before or after your appointment to ensure comfort. We DO NOT recommend waxing immediately after a steam.
Do I need to bring anything?
No. We provide everything you will need onsite.
Can I use my HSA/FSA card?
Yes! Currently, we accept Cash, Credit/Debit, HSA/FSA* Cards, Square and/or PayPal payments for all products and services.
*We cannot guarantee your savings/benefit card will cover our service offerings. We advise clients to call ahead for processing or confirm with your carrier.
Do I need an appointment?
Yes! Currently we are by appointment only!
Can I steam At Home?
Yes! We offer an At Home Steam Kit.
CLICK HERE for home steaming instructions!
Is my deposit applied?
Yes. We require a deposit* (for each guest) to hold all appointment times, including group appointments.
Deposits are applied towards each guest's total; the remaining balance is due on the day of at checkout.
*All deposits are non-refundable. Clients arriving 15 minutes past their set appointment time, without prior notification, will incur a $10 late fee. A $25 no-show fee will be applied to clients who do not contact us at least 1 hour prior to their appointment.
What restaurants are nearby?
We recommend North Hills shopping center,
located 1 mile from our spa.