SHIPPING & RETURNS
SHIPPING POLICY
Processing Time
Pre-orders typically restock and begin shipping within 2-3 weeks.
During high-demand periods, processing times may be slightly extended, and we appreciate your patience.
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Shipping Methods + Rates
We use USPS as our deliverer of choice.
Shipping rates are calculated at checkout based on the weight of the items,
the destination, and use of a real-time shipping cost method.
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Estimated Delivery Times
Estimated delivery times vary based on the shipping method selected and the destination.
Standard shipping typically takes between 3-7 business days.
Please note that these are estimated times, and actual delivery may vary.
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Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can use this tracking number to monitor the status and location of your package.
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Shipping Address
Please ensure that your shipping address is accurate and complete.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you need to update your shipping address, please contact us as soon as possible.
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Lost or Damaged Packages
While we strive to ensure the safe delivery of your orders, we are not responsible for lost or damaged packages during transit. If you encounter any issues, please contact USPS directly using the provided tracking information.
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Delivery Issues
If you experience any issues with the delivery of your order, please contact our customer support team,
and we will assist you in resolving the matter promptly.
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Please Note:
Shipping policies may be subject to change, so please review this information before making a purchase.
If you have any questions or concerns, feel free to reach out to our customer support team.
RETURN POLICY
Exchange and Return Policy
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We appreciate your business and want you to be fully satisfied with your purchase.
Please review our exchange and return policy below:
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All Sales are Final
As of January 22, 2024 all items purchased from The V Spot are considered final sale.
We do not accept returns or exchanges on any products.
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Damaged or Defective Items
In the rare event that you receive a damaged or defective item,
please contact our customer support team within 7 days of receiving your order.
We will provide assistance in addressing the issue promptly.
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Cancellations
Once an order is placed, it cannot be canceled or modified.
Please review your order carefully before completing the purchase.
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Refunds
Refunds will not be issued for any reason, including but not limited to personal preferences,
change of mind, or dissatisfaction with the product.
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Lost or Stolen Package
We are not responsible for lost or stolen packages.
If you believe your package is missing, please contact the
shipping carrier directly using the provided tracking information.
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Contact Us
For assistance with damaged or defective items,
please contact our customer support team at info@thevspotraleigh.com.
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We are here to help address any concerns you may have.
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Please carefully consider your purchase before completing the transaction.
We appreciate your understanding and support.
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